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Case Acceptance Guidelines

What We Do

Due to limited resources, Legal Aid of Arkansas workgroups must sometimes make hard decisions about which cases to accept. Legal Aid workgroups have created a set of guidelines call Case Acceptance Priorities to help decide which cases to accept based on the organization's priorities. Legal Aid's priorities consist of four core areas:

  1. Access to Safe and Affordable Housing;
  2. Protection from Domestic Violence;
  3. Economic Justice; and
  4. Consumer Rights

These core areas reflect Legal Aid's strategic focus to support families; preserve homes; maintain economic stability; ensure safety, stability and health; and to identifiy and address the needs of vulnerable populations.

Case Acceptance Priorities

Find Legal Aid's general case acceptance priorities and specific case acceptance priorities for each workgroup here.


Workgroups make decisions according to case acceptance priorities. Some cases are eligible for extended representation, but others are not. Legal Aid staff may offer advice, limited services, and referrals to any eligible applicant, even in cases that are not eligible for extended representation. Extended representation may involve negotiation; document preparation; administrative or court representation; appellate practice; systemic advocacy; transactional work; community economic development; or legislative and administrative rulemaking, as permissible.

When evaluating a case for extended representation, workgroups will consider:

  1. The likelihood of legal success;
  2. The amount of program resources required to address the legal problem;
  3. The availability of program resources for effective representation;
  4. Any particular vulnerability of the applicant;
  5. Alternative community and pro bono resources;
  6. The seriousness of the legal matter, including its impact on the applicant and whether
  7. the matter is common or systemic in nature; and
  8. The long-term benefit of representation to the client and/or client community.
Pro Bono Resources

Legal Aid may accept cases outside of case acceptance priorities to maximize the use of volunteer resources. In those cases, Legal Aid will notify clients that if there is no volunteer available to help with their case, we can only offer advice, limited services, or referrals.

Targeted Projects and Populations

Legal Aid may change priorities or financial guidelines to address the needs of certain populations, such as people living in specific geographic areas, underserved/vulnerable populations, or areas experiencing disasters. For special projects without separate funding, the guidelines may be modified up to 200% of the national eligibility levels. When specialized grant funding exists, Legal Aid may also expand income eligibility or case priorities to meet funding obligations. For example, AmeriCorps, Equal Justice Works, Title III, LITC, MLP, IOLTA Housing, Navigator, VOCA, and donation funding may exceed 200% when/if allowed by those specific grants or funding sources. All expansions will follow LSC regulations.

For 2018, targeted projects include medical-legal partnerships, low-income taxpayer clinic, targeted veterans services, housing issues, and employment opportunity.

Emergency Cases

Emergency situations may arise where Legal Aid is compelled to undertake legal representation on a case outside acceptance priorities. Subject to the executive director's or designee's approval, emergency representation is allowable under the following conditions:

  1. Client is eligible for legal service; and
  2. Legal assistance is immediately necessary to:
    • Secure or preserve the necessities of life;
    • Protect against or eliminate a significant risk to health and safety;
    • Address significant legal issues that arise because of new or unforseen circumstances; or
    • To prevent an extreme miscarriage of justice